Information for parents, families and friends

The birth of a new baby is an exciting time. But having a baby that needs admission to a neonatal unit, particularly intensive care, can be scary. The Neonatal Critical Care Unit (NCCU) environment and the technology may seem daunting. Parents will receive a lot of new information and hear many unfamiliar words; all of which may be overwhelming at first. We hope that the information found here, and in the in NCCU Parent Handbook that all parents receive on admission, will help you better understand the care the NCCU team provides. 

Please do not hesitate to ask staff questions or request information to be repeated if you are unsure about anything you have been told. 


What to expect

When your baby is admitted to NCCU, the multidisciplinary team work quickly to meet the needs of your baby and it may appear very scary and overwhelming. This can be a very busy time. However, we aim to explain all procedures and equipment to you, your family and encourage questions. Throughout your baby's stay, any treatment they require will be explained to you.

We encourage you to be involved in your baby's care wherever possible as this helps to establish and strengthen your bond with them. Please discuss your baby's plan of care with the nurse caring for your baby so that you can coordinate your visits to maximise your involvement.

Learn more about the highly specialised team who will be responsible for your baby's care.

Frequently asked questions

  • How do I access the nursery to see my baby?
  • Who can visit my baby?
  • What can I do if I am concerned or feel like I am not being heard?
  • How can I help to prevent infection?

Caring for your baby

  • How to be a partner in the care of your baby
  • What you can do every day
  • What we suggest you do
  • What may not be possible
  • How to be a partner in the care of your baby
  • Breastfeeding
  • Common procedures, tests and treatments
  • Terminology

Discharge and follow up care for your baby

  • Length of stay
  • Transfer
  • Follow up care


Facilities and services

You will have access to state-of-the-art facilities and a comprehensive selection of support services in one convenient location; to support you through conception, pregnancy, birth and early motherhood.

About NCCU



Mater Mothers’ Hospitals strongly support research to improve the care of and outcome for babies born ill or premature.

We strive to provide the gold standard of evidence-based practice and diminish the gap for translating research into practice. You may be asked to allow your baby to be involved in research projects. The decision to participate in any trials or research is of course up to you, but we appreciate your careful consideration of these projects at such a stressful and difficult time.

Neonatal Research


Join the Miracle Max Club

Throughout your baby’s stay, you might receive a special visit from Miracle Max—a friend to all babies born and cared for at Mater. Miracle Max makes visits to NCCU to meet new babies and their families and to gift a special plush toy keepsake to your Mater little miracle as part of the Miracle Max Club. 

If you don’t see Miracle Max during your stay, you can still join the Miracle Max Club by completing one of the forms available at the nurse’s desk. You can learn more about the Miracle Max Club here.

Mater Little Miracles


Contact NCCU

Our nurses are available around the clock. Please feel free to call through to our reception team or directly to your baby’s cot at any time, day or night, for updates on their progress.

If you have any questions that have not been covered, please do not hesitate to ask the healthcare team caring for your baby.



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